AT&TToday, the FTC announced a new claims process to return money to thousands of former AT&T customers as a result of a $60 million settlement with AT&T. To date, $52 million has already been refunded. 

Are you a former AT&T customer who had an unlimited data plan between October 2011 and June 2015 and you haven’t already cashed a check from AT&T? You might be eligible to get a payment. Are you a current AT&T customer who had an unlimited data plan during this time? No need to file a claim — you should have gotten a bill credit from AT&T in early 2020.

Why are some customers who had unlimited plans getting money back? The FTC says that AT&T throttled their data, slowing down their internet speed after they used a certain amount of data in a billing cycle. The limits on this “unlimited” plan made it hard — and, in some cases, impossible — to browse the internet or stream videos. And, before people signed a long-term contract, AT&T didn’t adequately disclose to customers that it would slow down their internet.

Here’s what to know:

  • Find out if you’re eligible and file your claim today at ftc.gov/ATT.
  • You have until May 18, 2023, to file a claim.
  • Questions about filing a claim? Call the refund administrator at 1-877-654-1982 or email info@ATTDataThrottling.com.

And remember, if you think a company is slowing down your data or internet service without telling you, report it at ReportFraud.ftc.gov.

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Submitted by Mark Alan Clea… on January 19, 2023 | 2:11PM

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T-Mobile, probably as a result of selling their services to so many other companies- has substantially caused serious slowdowns / artificial buffering for several years now. Every complaint we've submitted results in both claims of innocence while the speed suddenly DOES RETURN to 'normal' for about 12 days- then wham, dead slow again. It has been an infuriatingly rediculous revolving door issue especially when we know that they know but claim "must be customer" equipment aka let's SELL you new devices.

Submitted by Garth Dalson on January 19, 2023 | 4:13PM

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I 100% had unlimited plan from 2009 until now and they throttled the hell out of me and it still happens where I live

Submitted by Atef Hafez on January 19, 2023 | 5:52PM

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I’m a disabled US Army chemist. I have been using AT&T services for many years, including prepaid for my mobile phone. Most of time, my mobile is useless, as I have notified repeatedly AT&T about it, but ignored.

Submitted by Sylvia Selbert on February 3, 2023 | 8:06AM

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I have been an unlimited customer with AT&T since 2013, I've never been informed about this. I feel I should be one to get a refund for something. There were many times that we had issues with the Internet either It wasn't working at all for weeks I was very slow I was dropping