Colleen Tressler, Consumer Education Specialist, FTC
The devastation caused by earthquakes in Ecuador and Japan have left people asking how they can help. If you’re looking for a way to give, the Federal Trade Commission urges you to do some research to ensure that your donation will go to a reputable organization that will use the money as promised. Urgent appeals for aid that you get in person, by phone or mail, by e-mail, on websites, or on social networking sites may not be on the up-and-up...
Colleen Tressler, Consumer Education Specialist, FTC
The FTC protects consumers by stopping unfair, deceptive or fraudulent practices in the marketplace. We conduct investigations, sue outfits and individuals that break the law, and inform people and businesses about their rights and responsibilities. In 2015, the FTC filed more than 100 law enforcement actions, obtained more than 175 orders against defendants, and refunded more than $22 million to consumers. The FTC is a civil law enforcement...
Andrew Johnson, Division of Consumer and Business Education, FTC
There’s a new twist on tech-support scams — you know, the one where crooks try to get access to your computer or sensitive information by offering to “fix” a computer problem that doesn’t actually exist. Lately, we’ve heard reports that people are getting calls from someone claiming to be from the Global Privacy Enforcement Network. Their claim? That your email account has been hacked and is sending fraudulent messages. They say they’ll have to...
Colleen Tressler, Consumer Education Specialist, FTC
Buying a home is exciting. You saved for the down payment, scheduled the move, and are dreaming of planting new roots. Closing is right around the corner… unless a scammer gets your settlement fees first. The Federal Trade Commission and the National Association of Realtors® are warning home buyers about an email and money wiring scam. Hackers have been breaking into some consumers’ and real estate professionals’ email accounts to get information...
Colleen Tressler, Consumer Education Specialist, FTC
Exceptionally talented sports legends, musicians, and actors all have something in common – halls of fame. At the other end of the spectrum are banned debt collectors. They, too, get special recognition… in the FTC’s hall of shame. A year ago, the FTC first issued its list of banned debt collectors – individuals and companies whose behavior was so egregious that courts have banned them permanently from participating in the debt collection...
Amy Hebert, Consumer Education Specialist, FTC
Are you a former student of DeVry University — or of any other college — who’s heard from a company that’s promising to get your loans forgiven after you pay them a fee? We have an important piece of advice: don’t do it. It’s never a good idea to pay an up-front fee for the promise of debt relief. Once you pay, you might not get anything in return. And you might be paying for something you can do yourself for free. The FTC has been hearing about...
Colleen Tressler, Consumer Education Specialist, FTC
The FTC received more than 3 million complaints in 2015 . That’s up from 2.5 million in 2014. Some of the increase can be attributed to the fact that more people know to complain to the FTC about bad business practices, frauds and scams. Technology helped, too — more complaints are reaching the FTC through the convenience of mobile apps. The top three complaint categories are still debt collection, identity theft, and imposter scams. The FTC took...
Alvaro Puig, Consumer Education Specialist, FTC
We’re hearing from our colleagues that those pesky government imposters are at it again, using the FTC’s name to try to con people into paying them for something. Whether it’s to clean up your credit report, give you a prize, resolve a complaint against you, or pay off a debt you owe, they’re all lies. The message may be a call or an email, but it isn’t from the Federal Trade Commission, or any other federal agency. Here’s the bottom line: if...
Amy Hebert, Consumer Education Specialist, FTC
There are plenty of good reasons to get your high school diploma as an adult. It can open doors to a new job or promotion, or help you get into college or the military. But before you start looking into your options, make sure you know how to spot a diploma scam. The FTC has filed charges against two fake high school diploma operations : Capitol Network Distance Learning Programs (CNDLP) and Stepping Stonez Development. Doing business as Lincoln...
Cristina Miranda, Consumer Education Specialist, FTC
Snowed in? Here’s a cabin-fever buster – catch up on FTC videos , games, and audio tips! It’s the quickest way to learn how to protect yourself, and your family, from fraud and scams. Our videos can tell you how to detect identity theft , spot money-wiring scams , or deal with debt collectors . You can also learn how to evaluate online reviews and recommendations when shopping, or gather tips for dealing with robocalls . In the mood for something...