Terri Miller, Consumer Education Specialist, FTC
You may have heard us say when you’re shopping online, check things out before checkout. The same advice applies to giveaways on social media sites like Facebook and Instagram. Here’s why: One in four people who reported losing money to fraud since 2021 said it started on social media. Scammers make it hard to tell what’s real and what’s fake. Want to avoid scams on your feed? Slow your scroll and keep reading to find out how. If you follow your...
Carol Kando-Pineda, Counsel, Division of Consumer and Business Education, FTC
If you’re a veteran’s surviving family or caregiver, you may be eligible for expanded burial benefits that help cover certain funeral expenses. But scammers may contact you, saying that for a fee they can do the paperwork and guarantee what benefits you’ll get. Other scammers pretend to be from the VA. But the VA will never call, text, or email out of the blue and ask for your credit card or bank account information. Making funeral arrangements...
Carol Kando-Pineda, Counsel, Division of Consumer and Business Education, FTC
Don't pay any money until the company delivers the results you want. The Mortgage Assistance Relief Services (MARS) Rule (also called Regulation O) makes it illegal for a company to charge you a penny unless it's given you a written offer for a loan modification or other relief from your lender or servicer — and you accept the offer. Before you sign with them, the company must tell you they’re not associated with the government or your lender...
Carol Kando-Pineda, Counsel, Division of Consumer and Business Education, FTC
Today we’re focusing on how dishonest “advisers” may try to get your pension benefits and disability compensation, including benefits under the PACT Act. Applying for VA benefits is free and you can also get legitimate free help. How can you protect your benefits and get help filing your claim? If you want help with applying for benefits, use VA-accredited agents, Veterans Service Organizations (VSOs), or accredited attorneys. Start by confirming...
Carol Kando-Pineda, Counsel, Division of Consumer and Business Education, FTC
As we approach Veterans Day, we thank our veterans for their service and sacrifice. But not everyone has a vet’s best interests in mind. Whether you left the service decades ago or you’re planning your transition to civilian life, scammers will try to get you to send money or share personal information. Scammers also want to get their hands on the valuable benefits you earned through military service. What are some ways to know you’re dealing...
Larissa Bungo, Senior Attorney
Did you get a message from a “brand ambassador manager” for a national company wanting to pay you to promote their products online? It could be a scam…but how will you know? If you’re an influencer or have lots of social media followers, scammers might target you with fake job offers aimed at getting your personal and financial information. Here’s what it looks like: a supposed recruiter contacts you out of the blue, claiming to be affiliated...
Andrew Rayo, Consumer Education Specialist, FTC
Halloween is almost here. What could be scarier than not having your costume ready? How about ordering a costume online and never getting what you paid for? Scammers are making this season extra spooky by pretending to be real companies like Spirit Halloween and Party City. But it’s all a trick. Here’s what to know. You see an ad on Facebook or Instagram that looks like it’s from a company like Spirit Halloween or Party City, promoting a huge...
Gema de las Heras, Consumer Education Specialist
It’s unfair and illegal to increase the amount someone ends up paying to buy or lease a car based on their race or how they look. But that’s how the FTC says a group of three auto dealerships in Rhinelander, Wisconsin allegedly overcharged some of their customers. Read on to learn more about the case — and what you can do to get a fair deal when buying a car. According to the FTC and the State of Wisconsin, the Rhinelander dealerships unfairly...
Lesley Fair, Senior Attorney, Division of Consumer and Business Education, FTC
We’ve all heard the adage “Proper preparation prevents poor performance.” It’s been attributed to everyone from Vince Lombardi to Secretary of State James Baker. As we’ve discussed in the first four installments of our Franchise Fundamentals series, proper preparation – including a thorough pre-commitment investigation into the franchise – may help reduce the risk of painful problems later. But what if a franchisee is concerned that a subsequent business breakdown could be due to a franchisor’s precarious promises? Report it to the FTC through a dedicated link just for franchise issues.
Lesley Fair, Senior Attorney, Division of Consumer and Business Education, FTC
You think a franchise may be for you. You can’t wait to cut that ribbon and get your business up and running. But to avoid a false start, it makes sense to spend more time in the starting block. This post – the fourth in the FTC’s Franchise Fundamental series – covers key steps to take before you’re off to the races: 1) carefully evaluating critical documents that may (or may not) be attached to the Franchise Disclosure Document; 2) scrutinizing the financial performance representations included in the Franchise Disclosure Document; and 3) and running through every detail of the deal with an experienced attorney and accountant.