Lois Greisman, Associate Director, Division of Marketing Practices, Federal Trade Commission
Last July, we told you about the FTC’s settlement with Herbalife, which made the multilevel marketing company not only restructure how it does business, but also pay $200 million to people who lost money trying to run an Herbalife business. Today, we mailed checks to about 350,000 of them. Are you thinking about a multilevel marketing (MLM) business opportunity? Every year, many people join MLM plans – and many also leave. Before joining any MLM...
Jessica Rich, Director of Consumer Protection, FTC
If you’re in the military, your financial decisions can have long-term effects on your family life, security clearance, and mission readiness. In fact, the Department of Defense (DoD) has said that financial readiness is a critical part of the force’s mission readiness. It makes sense: when you know how to manage your money – and how to spot a rip-off – you’re more financially solid. And that helps keep you mission-ready. That’s why the FTC...
Carol Kando-Pineda, Attorney, FTC's Division of Consumer & Business Education
July is Month of the Military Consumer – and FTC’s @MilConsumer is hosting a series of Twitter chats for servicemembers, veterans, and their families.
Jessica Rich, Director, Bureau of Consumer Protection
Servicemembers and their families make many sacrifices to keep the rest of us safe. They face unique challenges, including the stresses of deployment and frequent moves. Unfortunately, scammers see those sacrifices as an opportunity to create confusion and drum up endless varieties of trickery to separate military personnel from their money.
Nat Wood, Associate Director, Consumer & Business Education, FTC
Here at the FTC, we spend most of our time working to protect your consumer rights and promote fair competition among companies. We conduct investigations, bring cases, give people tips and advice, help businesses comply with the law, and advocate for consumer-friendly policies around the world.
Colleen Tressler, Consumer Education Specialist, FTC
Last May, we told you that the FTC, along with all 50 states and the District of Columbia, announced a complaint against four sham charities. Children’s Cancer Fund of America and the Breast Cancer Society agreed to shut down, but Cancer Fund of America (CFA) and Cancer Support Services (CSS) refused – until now.
Colleen Tressler, Consumer Education Specialist, FTC
As you turn on the A.C. this spring, saving money on utilities might come to mind. Some states let you choose your energy supplier for electricity or natural gas. Maybe you're getting offers from companies, asking you to switch from your local utility company. Before you make a move, here are some questions to ask.
Pablo Zylberglait, Senior Attorney, Bureau of Consumer Protection, FTC
Picture this: It’s dinner time. The kids are screaming. Then the phone rings just as you sit down. It could be important, so you run through the toys to the phone. You answer, but all you hear is silence. After a few seconds, a recorded message reminds you that it may be time to have your carpets cleaned and they offer a great deal this month. Or you’ve won a trip. Or you can lower your credit card interest rate.
Pablo Zylberglait, Attorney, Bureau of Consumer Protection, FTC
Whether or not we want to admit it, many of us are fascinated by clever infomercials or promotions for the latest gadget or invention. The land of the free is also the home of clever inventors and marketers who work hard to sell products that – they hope – make our life easier.
Colleen Tressler, Consumer Education Specialist, FTC
The FTC received more than 3 million complaints in 2015. That’s up from 2.5 million in 2014. Some of the increase can be attributed to the fact that more people know to complain to the FTC about bad business practices, frauds and scams. Technology helped, too — more complaints are reaching the FTC through the convenience of mobile apps. The top three complaint categories are still debt collection, identity theft, and imposter scams. The FTC took aggressive action in 2015 to help address each area and will continue to make each a high priority in 2016.